FAQs
Account Queries
No, you can place an order as a guest. However, creating an account allows you to track orders easily, manage your details, and check out faster in the future.
Click on the account icon (👤) in our header, then enter your login details to access your account. If you encounter any issues, don’t hesitate to contact us for support.
No worries—just click on the ‘Forgot Password?’ link on the login page and follow the instructions to reset your password.
Order Queries
Once your order is placed, you’ll receive an order confirmation email. You can also check your account for order status updates.
Log in to ‘My Account’ and select ‘Orders’ to view all your order details and history.
If your order hasn’t arrived as scheduled, please contact us with your order number for assistance.
If your order hasn’t been dispatched yet, you may cancel or modify it by contacting our customer service team ASAP.
Shipping Queries
Yes, we provide international shipping to numerous countries across the globe. To check if we ship to your location, please proceed to the checkout page and look for your country or region in the dropdown menu.
Payment & Billing Queries
Payments can be declined for various reasons. Please check with your bank or card provider. If the problem persists, contact us for further assistance.
Problems with My Order
Please contact us as soon as possible with your order details, and we will resolve the issue swiftly.
If you encounter any issues with your items, please complete our contact form, and we’ll provide you with assistance.
We’re sorry to hear that. Please send us photos of the damage and your order number, and we will guide you through the returns process.