Shipping & Delivery Details
We exclusively use Royal Mail for all our deliveries, ensuring you benefit from a single, trusted courier. Every order is tracked, providing peace of mind and reliability.
We ship your items discreetly in plain jiffy bags, with boxes used for larger orders, guaranteeing security and confidentiality.
Please note: we CANNOT deliver vape products to the following locations due to specific restrictions or our internal policies: Argentina, Brazil, Brunei, Cape Verde, Cambodia, China, Ethiopia, Gambia, Hong Kong, Iceland, India, Iran, Iraq, Israel, Jordan, Laos, Malaysia, Mauritius, Mexico, Nicaragua, North Korea, Norway, Oman, Panama, Philippines, Qatar, Russia, Singapore, Slovakia, Sri Lanka, Suriname, Syria, Thailand, Timor-Leste, Turkey, Turkmenistan, Uganda, United Arab Emirates, United States (US), Uruguay, Vanuatu, and Venezuela.
In addition to the listed locations, we are unable to deliver vape products to countries or regions not covered by Royal Mail services. For more details on Royal Mail’s shipping destinations, please visit their website or contact us directly for assistance.
Royal Mail Tracked (UK):
- Aims to deliver in 2-3 working days.
- Tracking to delivery point.
- Orders placed before 4:00 PM from Monday to Friday are dispatched on the same day (excluding Bank Holidays).
- Deliveries: Monday-Saturday.
£4.99 Shipping Fee
FREE Shipping on Orders of £30 or More*
*Applies to subtotal after discounts.
Royal Mail Tracked (Europe):
- Aims to deliver in 3-5 working days.
- Tracking to delivery point.
- Orders placed before 4:00 PM from Monday to Friday are dispatched on the same day (excluding Bank Holidays).
- Deliveries: Monday-Saturday.
£9.99 Shipping Fee
FREE Shipping on Orders of £50 or More*
*Applies to subtotal after discounts.
Royal Mail Tracked (North America):
- Aims to deliver in 6-7 working days.
- Tracking to delivery point.
- Orders placed before 4:00 PM from Monday to Friday are dispatched on the same day (excluding Bank Holidays).
- Deliveries: Monday-Saturday.
£14.99 Shipping Fee
FREE Shipping on Orders of £75 or More*
*Applies to subtotal after discounts.
Royal Mail Tracked (Asia):
- Aims to deliver in 6-7 working days.
- Tracking to delivery point.
- Orders placed before 4:00 PM from Monday to Friday are dispatched on the same day (excluding Bank Holidays).
- Deliveries: Monday-Saturday.
£19.99 Shipping Fee
FREE Shipping on Orders of £100 or More*
*Applies to subtotal after discounts.
Royal Mail Tracked (Rest of the World):
- Aims to deliver in 6-7 working days.
- Tracking to delivery point.
- Orders placed before 4:00 PM from Monday to Friday are dispatched on the same day (excluding Bank Holidays).
- Deliveries: Monday-Saturday.
£24.99 Shipping Fee
FREE Shipping on Orders of £150 or More*
*Applies to subtotal after discounts.
In-Store Collection
Prefer to pick up your purchase in person? We offer a convenient in-store collection service. Collect your items directly from our shop at no extra cost and at a time that suits you.
Collect from:
Vape Outlet
569 Green St,
London, E13 9BF
Please bring your order confirmation (the digital receipt sent to your billing email address) to ensure the swift handover of your items. Our collection service is available during our standard shop hours, which can be found here. We look forward to welcoming you!
