Shipping policy
Last updated: December 21, 2025
Vape Outlet Online is committed to delivering your orders efficiently, securely, and in compliance with applicable laws. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase products from our website.
Order Processing
All orders are subject to verification and availability. Orders placed before the daily cut-off time are typically processed the same business day. Orders placed after the cut-off time, on weekends, or on public holidays are processed on the next business day.
We reserve the right to cancel or delay orders in cases of payment verification issues, incorrect address information, suspected fraud, or stock availability.
Shipping Locations
We currently ship to addresses within the United Kingdom. Shipping to additional locations may be made available in the future and will be communicated on our website.
Customers are responsible for ensuring that all shipping details provided at checkout are accurate and complete.
Shipping Methods and Delivery Times
We offer standard and expedited shipping options, depending on your location and the products ordered. Estimated delivery times are provided at checkout and may vary due to factors outside our control, including courier delays, weather conditions, or public holidays.
Delivery timeframes are estimates only and are not guaranteed.
Shipping Costs
Shipping charges are calculated at checkout based on the selected shipping method, order value, and delivery address. Any applicable delivery fees will be clearly displayed before order confirmation.
Shipping fees are non-refundable unless the order is cancelled before dispatch or the item is confirmed to be faulty.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available. Tracking updates are provided by the courier and may take time to reflect accurately.
Address Accuracy
Customers are responsible for providing correct and complete shipping information. Vape Outlet Online is not responsible for delays, failed deliveries, or lost packages resulting from incorrect or incomplete addresses provided by the customer.
If an order is returned to us due to an incorrect address, additional shipping charges may apply before reshipment.
Failed or Delayed Deliveries
If a delivery attempt is unsuccessful due to customer unavailability or refusal, the courier may attempt redelivery or return the package to us. In such cases, reshipping fees may apply.
We are not responsible for delays caused by courier service disruptions or circumstances beyond our control.
Lost or Damaged Shipments
If your order is lost or arrives damaged, please contact us promptly. We may request supporting evidence, such as photographs, to assist in resolving the issue.
Claims for lost or damaged shipments must be submitted within a reasonable timeframe after the expected delivery date.
Age-Restricted Products
Our products are intended for adults only. Age verification may be required before dispatch or upon delivery. Orders that fail age verification may be cancelled or returned in accordance with applicable laws.
Compliance and Data Use
Shipping information such as name, address, and contact details is used solely for order fulfillment and delivery purposes, in accordance with our Privacy Policy. Shipping partners process personal information only as necessary to complete delivery.
Contact Information
For questions regarding shipping, order status, or delivery issues, please contact us:
Email: info@vapeoutletonline.com
Address:
Vape Outlet Online
569 Green Street
London, E13 9BF
United Kingdom