Start by checking the tracking details sent in your dispatch email. If your parcel still hasn’t arrived more than 5 working days after the expected delivery date, contact customer support with your order number so they can investigate with the courier.

Delivery address updates are generally only possible before your order has been dispatched. Once shipped, the courier may provide options such as safe place delivery, neighbour delivery, or rescheduling depending on the service selected.

Yes, free UK delivery is available on qualifying orders. Visit the Shipping page for the latest delivery thresholds, courier services, and dispatch cut-off times.

Vape Outlet Online may use courier services such as Royal Mail and DPD for UK deliveries. Available options can vary depending on your postcode and the shipping method chosen at checkout.

Yes, international shipping is available to many countries. However, some destinations may be excluded due to local regulations. Customers should always check local vaping laws before placing an order.

Returns are accepted on eligible items within the stated return period, although conditions may vary depending on the product type, especially for hygiene-sealed products. Contact support before returning any item to ensure you follow the correct process.

Customers are usually responsible for return shipping costs on unwanted items. However, faulty, damaged, or incorrect items are handled differently, so it’s best to contact support first for guidance.

Refunds are processed once returned items have been received and inspected. Processing times can vary depending on the return type and payment provider.